Our client care policy
All our clients are important to us and we aim to provide them with the best possible service. In every case, we will try at the outset to give you a general appraisal of the problem (if there is a problem), to outline the best strategy for dealing with it and to tell you what expenditure (including our own fees and out-of-pocket expenses) you are likely to incur. We will normally confirm our advice in writing. As your case progresses, we will reappraise it from time to time. Our main concern is always that the client should know what is going on, that he or she is aware of the costs incurred and that the case in general is well under control and seen to be well under control.

Our charging policy
In some cases, it may be possible for us to give you a fixed quotation. In that case, we will explain what is or is not included in the price. Where a fixed quotation cannot be given, we will tell you what our charging rates are, what kind of expenditure you should budget for and what variable factors or contingencies you should have in mind.